FAQ

How do I get free shipping?

Shipping is free within Singapore for orders above $100, unless stated otherwise.

  

When will I get my order?

  • You may select the estimated delivery date upon checkout (applies to availability of products only). Availability of delivery dates may vary.

 

Fees for Shipping

  • For normal shipping the delivery fee of $10 will be charged
  • For express shipping, the delivery fee of $20 will be charged.
  • Additional charge of $10 will be charged if we require to deliver to Sentosa or Tuas. Do inform us for this arrangement.

We engage 3rd party logistic to engage our services, hence shipping fee will not be refunded.

If you have a specific timing to be met, do let us know in advance so we can try our best to arrange it for you.  

 

Can I split the items in my order across different addresses?

Each order is delivered to one address. We are unfortunately not able to split items within one order for delivery to multiple locations.


If deliveries to multiple addresses are required, please make one order for each different delivery address.

 

Can I change my delivery address after confirmation?

Any change of address or delivery date will be charged an additional $8 admin fee.

 

What if I'm not home when my orders are delivered?

Our friendly courier partners will contact you if you are not at home.

For orders above $80 there will be an insulated cooler bag provided, hence fret not! This should safely help preserve the temperature of the product for about an hour.

You should keep it in the freezer once you return!

Do note that they cannot stay cold indefinitely! We are not able to be responsible for spoilage if nobody is home to receive the order, and still recommend that someone be present to store them in the freezer upon delivery.

 

Can I collect the orders on my own?

We only deliver it to your doorstep for now. 

 

Where do you deliver to?

  • We deliver to anywhere in Singapore except Jurong Island.
  • A delivery fee of $20 will be required if orders are send to Sentosa or Tuas

 

When do you deliver?

  • We deliver every day from Monday to Saturday, usually between 1am to 5pm which you can choose your date of delivery at checkout.

 

  • For durian delivery, we only deliver it at 2 different time slot from 1pm to 4pm or 7pm to 10pm. For any other enquiries do Whatsapp or email us.

 

For mooncake delivery we only deliver from 9am – 1pm and 1pm to 4pm. Do check your email to see when we start delivering.  

 

How long can the product last?

When kept in the freezer our product can last for 2 weeks and it is best to consume within this time frame.

Do not thaw and refreeze the product as the taste will be different.

 

Are the products Halal?

No, However our products does not contain pork, lark or gelatine.

 

Are the products gluten free?

No, here are the list of products that will contain wheat: Mochi and Mooncake.

 

Are the product diary free?

No, all our products contain diary, such as milk and egg.

 

Daily Ordering Deadline for Durians

Ordering fresh durians should be done by 4pm daily.

   

Enquiries

For any enquiries, please call our hotline at 8125 4277 or email info@durianlaw.com.